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Traveler Communication and Feedback
August 27, 2020 @ 1:00 pm – 2:00 pm EDT
The events of 2020 have prompted corporate travel managers to significantly increase communications with travelers. As many companies now deploy save return to travel initiatives, it is more important than ever to review communication strategies to ensure that travelers are informed of and prepared for the latest industry, supplier, government and company changes and requirements ranging from policy to health & safety requirements, and everything in between. More than ever before, it is critical to routinely gather traveler feedback about their experiences and supplier adherence to the changes they’ve put in place.
Join this 60-minute, BTN Group thought leadership webinar, sponsored by Egencia, as industry experts share examples of successful traveler communication and feedback strategies (including those from a company that has resumed some travel). Additionally, hear suggestions on how to evaluate the effectiveness of your current communication and feedback strategies.
• Michelle Amos, Travel Program Manager, Smartsheet
• Sergio Fierens, Senior Director of Product and Technology, Egencia
• Greeley Koch, Vice President, DigiTravel Consulting
• Jen Bankard, Director, Content Solutions and Conferences, The BTN Group
sponsored by Egencia