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BTN’s State of the Industry Report: Managing Travel Beyond Covid-19
November 23, 2020 @ 12:00 pm – 1:00 pm EST
The novel coronavirus has decimated the travel industry. Pockets of recovery in a handful of Asia-Pacific countries show that stopping the virus will bring economic relief, regenerate business and restart business travel. When that happens, travel managers told BTN they will return to a different program landscape. One that takes into account issues that, prior to the Covid-19 pandemic, may have registered only on the fringes. But our world has changed, and travel management may need to change with it. The Covid-19 crisis has inflamed long-simmering geopolitical friction; laid bare diversity, equity and human rights issues; and underscored the effects of travel on climate change even as it largely suspended that activity. Business travelers will be required to justify travel at a more granular levels and technology options will continue to take a central role in bringing teams and customers together. BTN presents an expert panel along with State of the Industry data that will point the way to travel management’s future.
• Elizabeth West, Editorial Director, The BTN Group
• Eric Bailey, Global Director Travel, VenueSource & Payment, Microsoft
• Carol Fergus, Global Travel Manager, Fidelity International
• Louise Miller, Managing Partner – Americas, Areka Consulting
• Bruce McIndoe, Principal, McIndoe Risk Advisory
Sponsored by Deem, IHG, Southwest Business and TripActions