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In Conversation: Microsoft Corporate Travel Innovation Summit, Supporting Quotes

This page features unattributed quotes from participants in the Microsoft Innovation Summit.

2 Leave a comment on paragraph 2 1 “We have a really large corporate in [Europe] that wants to [initiate a new content model] to improve content delivery to the booking agent. They went to the TMC and said they would pay [for the agents to service the bookings] because they would have to move to a different flow to touch the booking. But the TMC said no; they don’t even want to be paid for it.”

3 Leave a comment on paragraph 3 0 “I think you can allow legacy to hold you back or you can find solutions out there that challenge the legacy. I don’t let any of it hold us back because we’ll try and find a solution somewhere now. There’s a reason why we’ve got 70 different companies on a list, and 35 that we’re actively engaging with, because we don’t want to be inhibited.”

4 Leave a comment on paragraph 4 0 “Hotel commissions would go away if corporates start to book direct. We want to solve the guest experience and provide them with better tools to enjoy their travel. Whatever we can do on the back end — if that means giving [select corporates] unfettered access to data—not a problem. We have platform services available that facilitates that now, we didn’t before, and we want to be on the forefront of blockchain and other payment and contract innovation.”

5 Leave a comment on paragraph 5 0 “Economic incentives are the biggest. It’s saving money. If you’re paying large fees to TMCs which then go to GDSs as well, you have double marginalization. That’s a big problem.”

6 Leave a comment on paragraph 6 0 “We want single content, which is all suppliers and all inventory levels, to make it easy to book across our booking channels. We want rich content [with insight] into the brand differences, hotel ratings, on-time performance. And we want it customized for my company with dynamic offers that go in and out of the program to delight our travelers. Maybe it’s lounge access or upgrades, whatever those might be. That’s the kind of program we want to be able to negotiate and deliver.”

7 Leave a comment on paragraph 7 0 “We know the airlines can’t manage all our bookings. We know that the hotels don’t, and they don’t want to. It’s too expensive a proposition. The model today has been very efficient; it really has. Maybe not cost-wise, but efficient from a handling perspective. Those calls have to go somewhere. So we need a model that can provide assistance for those travelers who need help. Because the hotels and airlines do not want those calls.”

8 Leave a comment on paragraph 8 0 “Solutions vary because you can break tickets and bring your rates down, and I’d much rather [the agency] did it than I had to do it.”

9 Leave a comment on paragraph 9 0 “I’m not asking you to do that; the machine can do all of that because it’s just data. That’s what computers are really good at, but the OBTs, right now, don’t even have logic.”

10 Leave a comment on paragraph 10 0 “The solution is to integrate everything with a really good AI layer.”

11 Leave a comment on paragraph 11 0 “The travel program offers the company a great opportunity to support recruitment and retention efforts. Tools like this show employees that we want to support them and even wow them — making the business travel experience so positive that they never want to leave the company.”

12 Leave a comment on paragraph 12 0 “Because travel has become so onerous, we are actually seeing filter points in a lot of organizations where it’s hard for HR to find individuals to fill certain roles because the jobs require so much travel. Nobody wants to do this anymore because it’s such a nightmare. We have to make sure that if the employee travels a lot, it’s not a nightmare.”

13 Leave a comment on paragraph 13 0 “Once that process is intelligent, we can add compliance. We can now look at compliance before the payment happens. The smart contract knows that WiFi is negotiated into the contract and, therefore, the traveler won’t be allowed to pay for it. The contract can also be configured to apply compliance parameters to different traveler types. If the traveler type is included in the booking, then the smart contract executes spend allowances and payment on that level of the agreement.”

Source: http://businesstraveltech.com/microsoft-manifesto-supporting-quotes/