General Comments

1 general comment

  1. The document is an interesting read. It offers some great calls to action in areas like using artificial intelligence to improve disruption services, delivering better destination information that travelers need in specific locales, and the evolution of traveler profiles. Its weak points lie in rehashed, tired points. The document over-represents the goals and interests of large companies in growing industries where talent is at a premium. The rest of the economy still emphasizes cost savings in travel management, and it’s hard to imagine that changing much.

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